Comments on: Rogers: The Last Straw http://paranoidcomix.com/joeblog/2008/12/rogers-the-last-straw/ where blind rage and bad humor tango Thu, 15 Jul 2010 20:18:48 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: bucksatan http://paranoidcomix.com/joeblog/2008/12/rogers-the-last-straw/comment-page-1/#comment-10747 bucksatan Mon, 18 Jan 2010 17:41:10 +0000 http://paranoidcomix.com/joeblog/?p=676#comment-10747 Funny clips, Robert. I have moved to Fido now - by paying $100 for the switchover, mid-contract; 1 Year in. I was overcharged $400 on my Rogers bill - big surprise - and although Fido is technically owned by Rogers, the customer service is very good and I have been happy since the move. Perhaps with the newer mobile companies in the market, this gouging of Canadian consumers will eventually be a thing of the past. Funny clips, Robert.

I have moved to Fido now – by paying $100 for the switchover, mid-contract; 1 Year in. I was overcharged $400 on my Rogers bill – big surprise – and although Fido is technically owned by Rogers, the customer service is very good and I have been happy since the move.

Perhaps with the newer mobile companies in the market, this gouging of Canadian consumers will eventually be a thing of the past.

]]> By: Robert Wilson http://paranoidcomix.com/joeblog/2008/12/rogers-the-last-straw/comment-page-1/#comment-10746 Robert Wilson Mon, 18 Jan 2010 17:08:51 +0000 http://paranoidcomix.com/joeblog/?p=676#comment-10746 Hi: I am doing short animations which show various aspects of dealing with Rogers in a negative light. I use the BRICK wall as metaphor for their service department. I seem to be getting a lot of hits. Most are less than 40 seconds. Keep up the good work. They all stink but Rogers really seems to get under ones skin. I think everything is run by AT&T anyway. Regards Robert http://www.youtube.com/watch?v=nH4CaPVOJEI http://www.youtube.com/watch?v=khSeoO2MgXo http://www.youtube.com/watch?v=GfSItnTKJXI http://www.youtube.com/watch?v=kXG5IjRh1RU Hi: I am doing short animations which show various aspects of dealing with Rogers in a negative light. I use the BRICK wall as metaphor for their service department. I seem to be getting a lot of hits. Most are less than 40 seconds.
Keep up the good work. They all stink but Rogers really seems to get under ones skin. I think everything is run by AT&T anyway.
Regards
Robert
http://www.youtube.com/watch?v=nH4CaPVOJEI
http://www.youtube.com/watch?v=khSeoO2MgXo
http://www.youtube.com/watch?v=GfSItnTKJXI
http://www.youtube.com/watch?v=kXG5IjRh1RU

]]> By: bucksatan http://paranoidcomix.com/joeblog/2008/12/rogers-the-last-straw/comment-page-1/#comment-6252 bucksatan Thu, 12 Feb 2009 00:27:37 +0000 http://paranoidcomix.com/joeblog/?p=676#comment-6252 I was going to create some witty reply to this ludicrous response, but I just got home and I'm too tired. Suffice to say <strong>tt250</strong>, I don't go looking for "degrees of pain" from a company I spend thousands of dollars on annually over fifteen years. As for the price of a Blackberry, Rogers isn't doing any favors when they markup their product %150, force me to stay with them, like some desperate girlfriend, via blackmail for three years, then drop it a month and a half later because they're capitalist whores and they've found a new boy-toy. Attract new customers? Honey, if their business model is a cash grab by only getting new customers by fucking their old ones in the ass on a regular basis, they will eventually become dinosaurs. I know for a fact that Rogers' "promotional" practices are random in nature and if you have an entire afternoon to piss away, you can play <em>customer service rep roulette</em> and get a better price for numerous services. Why did I not do that? Because I am naive in thinking that instead of form letters I would get an actual solid response based on the questions I asked. Which I did not. This bullshit transaction had nothing to do with who I was. They don't need personal information to tell me why I wasn't provided a reach-around, or to answer a simple question. You sure <em>sound</em> like you work at Rogers the way you're supporting their shoddy business practices. Or maybe it's Shaw? Possibly this friend at Rogers you have is your boyfriend. Whatever the case, this post was just another in the long line of broken promises and bullshit sales tactics from a company I had once respected. <strong>No longer</strong>, was the point of this post. I think you missed the point. Now, run along, before you get hurt. I was going to create some witty reply to this ludicrous response, but I just got home and I’m too tired. Suffice to say tt250, I don’t go looking for “degrees of pain” from a company I spend thousands of dollars on annually over fifteen years.

As for the price of a Blackberry, Rogers isn’t doing any favors when they markup their product %150, force me to stay with them, like some desperate girlfriend, via blackmail for three years, then drop it a month and a half later because they’re capitalist whores and they’ve found a new boy-toy. Attract new customers? Honey, if their business model is a cash grab by only getting new customers by fucking their old ones in the ass on a regular basis, they will eventually become dinosaurs.

I know for a fact that Rogers’ “promotional” practices are random in nature and if you have an entire afternoon to piss away, you can play customer service rep roulette and get a better price for numerous services. Why did I not do that? Because I am naive in thinking that instead of form letters I would get an actual solid response based on the questions I asked. Which I did not. This bullshit transaction had nothing to do with who I was. They don’t need personal information to tell me why I wasn’t provided a reach-around, or to answer a simple question.

You sure sound like you work at Rogers the way you’re supporting their shoddy business practices. Or maybe it’s Shaw? Possibly this friend at Rogers you have is your boyfriend. Whatever the case, this post was just another in the long line of broken promises and bullshit sales tactics from a company I had once respected. No longer, was the point of this post. I think you missed the point.

Now, run along, before you get hurt.

]]> By: tt250 http://paranoidcomix.com/joeblog/2008/12/rogers-the-last-straw/comment-page-1/#comment-6231 tt250 Wed, 11 Feb 2009 10:21:45 +0000 http://paranoidcomix.com/joeblog/?p=676#comment-6231 Honestly, that wasn't even that painful. And I don't even work for Rogers, nor have I ever worked for any call centre. Why would you expect rogers to access your account and supply you with information via email if you refuse to confirm personal information such as DOB and acct number for 3 rounds of emails. Anybody could pick up your bill and email them. It's rogers policy not to access your account without confirming identity, it's a security measure. As for your hardware upgrade issues, you honestly expect them to give you the phone for the same price as a new activation? How would they make money on phones that retail at 500+ dollars? The new activation prices for phones are, as he said, a one time deal. It's to bring new customers in and convince them to sign a contract. Once you've signed a contract why should they sell you more phones for dirt cheap? You DID recieve a discount on your blackberry. It is LESS than retail, or the price you would pay if you were to buy the device on its own, no contract, from Rogers, or any other phone dealer. You CANNOT expect them to offer you the new activation promotion just because you're a long time customer. Its not a "reward" it's a PROMOTION to attract new customers. after that they could sell you phones at retail if they wanted, but the hardware upgrade program is the reward program and yes its based on your account revenue. I dont know exactly how the calculations are done, but according to my friend who works at Rogers, they various things into account such as how much money you spend monthly, when your last upgrade was to place you in a defined tier level which then determines the discount you will get on any new phones you buy. Yeah, the CSR's were roundabout and vague, but I could pick out the answers to you questions pretty easily. You were being just as blockheaded and you say they were. Honestly, that wasn’t even that painful. And I don’t even work for Rogers, nor have I ever worked for any call centre. Why would you expect rogers to access your account and supply you with information via email if you refuse to confirm personal information such as DOB and acct number for 3 rounds of emails. Anybody could pick up your bill and email them. It’s rogers policy not to access your account without confirming identity, it’s a security measure. As for your hardware upgrade issues, you honestly expect them to give you the phone for the same price as a new activation? How would they make money on phones that retail at 500+ dollars? The new activation prices for phones are, as he said, a one time deal. It’s to bring new customers in and convince them to sign a contract. Once you’ve signed a contract why should they sell you more phones for dirt cheap? You DID recieve a discount on your blackberry. It is LESS than retail, or the price you would pay if you were to buy the device on its own, no contract, from Rogers, or any other phone dealer. You CANNOT expect them to offer you the new activation promotion just because you’re a long time customer. Its not a “reward” it’s a PROMOTION to attract new customers. after that they could sell you phones at retail if they wanted, but the hardware upgrade program is the reward program and yes its based on your account revenue. I dont know exactly how the calculations are done, but according to my friend who works at Rogers, they various things into account such as how much money you spend monthly, when your last upgrade was to place you in a defined tier level which then determines the discount you will get on any new phones you buy.

Yeah, the CSR’s were roundabout and vague, but I could pick out the answers to you questions pretty easily. You were being just as blockheaded and you say they were.

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